How to Pay Your Bill
Payment Methods and Due Dates
Check each invoice for its due date, currency, outstanding amount and payment options. Billing periods depend on the service and order; the invoice and service details show the terms that apply to your purchase.
Payment options shown in the panel include Crypto, Credit Balance and Credit Card | Google Pay. Use the methods available on your invoice. Card and wallet availability depends on the selected payment provider and the options it presents during payment.
Account credit and an invoice may use different currencies. Review the displayed credit amount, any conversion and the invoice balance before confirming payment. If your account offers automatic-payment settings, review them under payment methods; do not rely on an assumed card order or retry time.
Making a Payment
Open Billing or the invoices page to review your invoices. Open the invoice you want to pay and check its status before starting.
Pay Single Invoice
- Open the invoice and check its reference, service, currency and outstanding amount.
- Select a payment method offered on that invoice. If you use account credit, review the amount to apply.
- Follow the payment instructions and any verification required by the provider.
- Return to the invoice and confirm its status and remaining balance. If the result is unclear, contact support with the invoice reference before paying again.
Pay All Invoices
If the invoices page displays Pay All, review the included invoices, currency and total before confirming. Follow the payment summary shown for that action. If the option is absent, pay invoices individually.
Pay Selected Invoices
If invoice selection and Pay selected invoices are available, select the invoices you intend to pay and review the resulting summary before confirming. Check each invoice's status afterwards. If these controls are absent, use the individual invoice's payment action. Closing or leaving a payment screen does not cancel the underlying service or its invoices.
Help with Payments
Can I have a refund?
Refund eligibility, request deadlines and the form of any refund depend on the product and its applicable terms. Review the current refund policy and product-specific conditions, published in Turkish. Contact support with the invoice and service references before cancelling if you need clarification. Do not assume that an account-credit adjustment is a refund to your card.
Can I have an extension on the due date of my bill?
The due date shown on your invoice applies. If you need more time, contact support before that date. A request does not change the due date unless an extension is confirmed. See late payments for steps to take when an invoice is overdue.
My credit card expired or was declined, so my payment failed. How do I prevent my account from being suspended?
Check the invoice's status and outstanding amount first. If payment failed, use another method offered on that invoice or update your saved payment method, then follow the invoice's payment instructions. Updating a card alone does not confirm that an invoice has been paid. Review the result and contact support promptly if it remains unpaid or the service is restricted.
If the payment provider shows a pending or successful transaction but the invoice is still unpaid, check the transaction result with support before attempting another payment.
Why was my credit card declined?
Review any message from the payment provider and check the card details entered. Your bank or card issuer can help explain a declined payment or an authentication problem. If you contact support, include the invoice reference and the error message; never send a full card number or security code in a support ticket.