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How to Pay Your Bill

Validated on 23 May 2023 - Last edited on 23 May 2023

Payment Methods and Due Dates​

FibaCloud default billing cycles are monthly. Your account balance is accrued throughout the calendar month based on your resource usage. The due date of your balance is the end date of your service date.

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FibaCloud works with a prepaid balance system for newly registered users. If you don't have credit in your account, you can pay bills directly.

There are two ways to pay for your resource usage:

  • At any time during the month, you can manually make a payment using any valid payment method. This lets you pay for your month-to-date resource usage before it is due, pay an overdue balance, or make a pre-payment. Pre-payments let you pay ahead of time for future resource usage. When your account balance is due, we apply pre-payments before we charge any credit or debit cards.
  • When your balance is due, we automatically charge the primary payment method on your account for any balance remaining after pre-payments.

We currently accept payment using credit cards (Visa, MasterCard, American Express, Discover), debit cards, Crypto Money and third-party providers including PayPal and Google Pay.

How to Manage Payment Methods on FibaCloud
How to add, edit, and remove payment methods on your FibaCloud account, including credit cards, debit cards, and third-party providers.

Making a Payment​

You can make a manual payment on the Billing page. Your current account balance is listed in the Due Invoices box in the profile summary section.

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You have the option to pay the bills separately or all at once. To check these, visit the invoice page.

Pay Single Invoice​

To pay Single Invoice, simply click on the relevant invoice link. It will direct you to the detail page of the invoice for payment.

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Pay All Invoices​

There is a button on the invoice page that allows you to pay all your overdue invoices at once.

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When you press the Pay All button, our system will create a different invoice for you that combines all invoices.

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You can also cancel the invoices generated by the system. For this, you can use the Cancel Invoice button on the invoice.

Pay Selected Invoices​

Pay several bills at the same time. (with some missing) For this, visit the invoices page.

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After clicking the Pay selected invoices button, the system will generate a different invoice that combines the invoices you selected.

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You can also cancel when you stop paying this bill. To do this, press the Cancel Invoice button.

Help with Payments​

Can I have a refund?​

We do not offer refunds. If there are extenuating circumstances, contact support.

Can I have an extension on the due date of my bill?​

We do not offer extensions. If your account remains past due, your account will be suspended. If you need more time to pay your bill, contact support.

My credit card expired or was declined, so my payment failed. How do I prevent my account from being suspended?​

Prevent your account from being suspended by making a payment. You can add a new payment method, update an existing payment method, or pay via PayPal.

If there is an outstanding balance on the account, your updated card will be charged within 24 hours. Otherwise, your card is charged at the end of the monthly billing cycle.

Why was my credit card declined?​

There are many reasons why a card may be declined, but banks typically don�t pass this information along to FibaCloud. It is also not unusual for a card to work in some situations and not others. We recommend that you contact your bank. They should be able to tell you more about the declined payment and root cause.