How to Manage Payment Methods on FibaCloud
Open the Payment methods page to review the options available to your account. Card storage, editing and automatic-payment settings depend on the payment provider and the controls displayed on that page.
The panel displays payment options including Crypto, Credit Balance and Credit Card | Google Pay. Check your invoice for the methods available for that payment. A method offered for a single payment is not necessarily a method that can be saved to your account. The selected provider's payment form determines which cards and wallets it supports.
Adding a Payment Method
If Add card is available on the Payment methods page, open it and follow the displayed form. If the action is absent, use a payment method offered on your invoice or contact support.
Add a credit card
Enter the requested card and billing details in the payment form and complete any provider verification. Use the form's save action, then check whether the new method appears in your account. Read any automatic-payment or primary-method settings before enabling them. Saving a card does not itself confirm payment of an outstanding invoice.
PayPal availability
Use PayPal only if it is offered as a payment option on your invoice. Do not rely on older instructions that refer to a PayPal tab or fixed prepaid amounts. If PayPal is not displayed, choose one of the available methods.
Editing a Payment Method
If a saved method has an Edit action, use it to update the fields the provider allows. Some details may require adding a replacement card instead. If a Make Primary or automatic-payment control is available, review its explanation and confirm the resulting setting. Check the invoice separately to see whether payment is still required.
Deleting a Payment Method
If Delete is available for a saved method, review the confirmation and any restrictions shown before removing it. If the action is unavailable or rejected, contact support. Removing a payment method does not cancel services or settle outstanding invoices; review how future invoices will be paid.
Help with Payments
Can I have a refund?
Refund eligibility, request deadlines and the form of any refund depend on the product and its applicable terms. Review the current refund policy and product-specific conditions, published in Turkish. Contact support with the invoice and service references before cancelling if you need clarification. Do not assume that an account-credit adjustment is a refund to your card.
Can I have an extension on the due date of my bill?
The due date shown on your invoice applies. If you need more time, contact support before that date. A request does not change the due date unless an extension is confirmed. See late payments for steps to take when an invoice is overdue.
My credit card expired or was declined, so my payment failed. How do I prevent my account from being suspended?
Check the invoice's status and outstanding amount first. If payment failed, use another method offered on that invoice or update your saved payment method, then follow the invoice's payment instructions. Updating a card alone does not confirm that an invoice has been paid. Review the result and contact support promptly if it remains unpaid or the service is restricted.
If the payment provider shows a pending or successful transaction but the invoice is still unpaid, check the transaction result with support before attempting another payment.
Why was my credit card declined?
Review any message from the payment provider and check the card details entered. Your bank or card issuer can help explain a declined payment or an authentication problem. If you contact support, include the invoice reference and the error message; never send a full card number or security code in a support ticket.