Late Payments

Use the due date and outstanding amount on each invoice to plan payment. Check Billing, the invoices page and notices sent to your account contact. Renewal periods and payment arrangements depend on the service you ordered.

Past Due and Suspended Accounts

An unpaid invoice after its due date may affect access to the associated service. Follow the invoice notices and the applicable service terms, published in Turkish, for the consequences of late payment. Do not assume a grace period, continued resource access or a fixed deletion schedule.

1. Open the overdue invoice and check its status, currency and remaining amount.
2. Pay using a method offered on the invoice, or contact support promptly if payment is blocked or more time is needed.
3. Confirm the payment result on the invoice. If the provider shows a pending or successful payment, check the result before trying again.
4. Check the service status after payment. If it remains restricted, ask support to review the invoice and service references; payment alone does not confirm that access has already been restored.

Keep independent backups of important data and follow any service-specific notices. Updating a saved card or submitting a support request does not by itself settle the invoice.

Help with Payments

Can I have a refund?

Refund eligibility, request deadlines and the form of any refund depend on the product and its applicable terms. Review the current refund policy and product-specific conditions, published in Turkish. Contact support with the invoice and service references before cancelling if you need clarification. Do not assume that an account-credit adjustment is a refund to your card.

Can I have an extension on the due date of my bill?

The due date shown on your invoice applies. If you need more time, contact support before that date. A request does not change the due date unless an extension is confirmed. See late payments for steps to take when an invoice is overdue.

My credit card expired or was declined, so my payment failed. How do I prevent my account from being suspended?

Check the invoice's status and outstanding amount first. If payment failed, use another method offered on that invoice or update your saved payment method, then follow the invoice's payment instructions. Updating a card alone does not confirm that an invoice has been paid. Review the result and contact support promptly if it remains unpaid or the service is restricted.

If the payment provider shows a pending or successful transaction but the invoice is still unpaid, check the transaction result with support before attempting another payment.

Why was my credit card declined?

Review any message from the payment provider and check the card details entered. Your bank or card issuer can help explain a declined payment or an authentication problem. If you contact support, include the invoice reference and the error message; never send a full card number or security code in a support ticket.