Invoices
Find an Invoice
- Open Billing → Invoices, or Invoices & Statements.
- Find the invoice by its reference. The table shows Status, Total, Invoice Date, Due Date and Date Paid.
- Open the invoice to inspect its line items, tax and Amount Due. Print Invoice and Download PDF appear above the details.
A Paid status and Amount Due: $0.00 USD identify the settled example shown here. Check your own invoice rather than inferring payment from the account-credit balance alone.
Compare the Invoice and Credit Log
An invoice and prepaid credit can use different currencies. Open Credit Logs and match Credit applied to invoice to the invoice reference. Read Increase, Decrease and Credit After in the account-credit currency.
The example order on 30 October 2026 was TR Shared 2, billed monthly. Its invoice was 6.00 USD + 1.20 USD tax = 7.20 USD. The account credit was in TRY and the conversion for this transaction was 45 TRY per USD:
| Item | Amount |
|---|---|
| Credit before the order | 1,000.00 TRY |
| Invoice total | 7.20 USD |
| Credit deduction | 324.00 TRY |
| Remaining credit | 676.00 TRY |
The deduction is 7.20 × 45 = 324.00 TRY. The example was settled from account credit; it does not represent a new card or cryptocurrency payment. The exchange rate and tax in this example are transaction-specific, not a fixed rate for future orders.
Resolve a Difference
Compare the service, billing period, tax, invoice currency and linked credit entry. If they do not reconcile, send the invoice reference and the amounts to billing support. For unpaid invoices, follow the payment options on that invoice and recheck its status after payment.