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Accounts

Validated on 22 May 2023 - Last edited on 22 May 2023

Most Viewed Accounts Articles
1. I lost the SSH key for my Instances6. I've paid my bill so why aren't my services online?
2. How to Manage Two-Factor Authentication7. I lost access to the GitHub account I use to sign into FibaCloud
3. What is the best way to open a ticket?8. I'm getting an error when I try to log in
4. How to Deactivate Accounts and Purge Account Data9. I forgot my username or password
5. How to Manage FibaCloud Personal Account Settings10. How do I change my account email address?

Your personal account on FibaCloud lets you manage your team membership as well as your name, and sign-in method, email subscriptions.

How to Manage FibaCloud Personal Account Settings
The My Account page lets you view and edit your login method, 2FA, team membership, and email preferences.
How to Manage Two-Factor Authentication
Set up two-factor authentication to add an additional layer of security to your FibaCloud account.
How to Deactivate Accounts and Purge Account Data
Deactivation closes an account and deletes all of its information from FibaCloud.

Teams on FibaCloud let you manage your infrastructure and billing. When you first sign up for FibaCloud, you are the sole member and owner of a new team, where you can create resources like Instances and start building. You can work by yourself, invite other members to join your team, and create new team members.

FibaCloud Teams
Share access to FibaCloud resources with multiple users without sharing login credentials or billing information.

Account Verification​

Account verification is automatic and happens usually within 30 days of opening and using your account. Under some circumstances, you may be asked to provide photo ID.

Instances and Volume Limit Increases​

Depending on your account type and risk, the number of active services in your account may be limited. You can send us tickets to increase your limits. We will update your limits after we review your request.